Under general supervision, investigates, evaluates, and adjusts claims for lost and/or damaged cargo. Performs other claims adjusting functions and projects for the Cargo Claims department.
Essential Duties and Responsibilities:
•Evaluates and settles household goods and logistic claims for all lines of business.
•Evaluates claims for reasonableness, necessary action, liability, and compliance with federal regulations, operating tariffs, contract provisions, claims policies, and standard claim practices and procedures.
•Investigates and gathers information necessary to allocate settlement to the responsible parties.
•Demonstrates decision making authority and takes initiative to consider settlement options outside of the standard claims settlement guidelines.
•Performs extensive communication with agents, shipping customers, military offices, installations, government bureaus, national account contacts, and UniGroup personnel.
•Performs a variety of other duties as assigned.
Education, License or Certification:
•Bachelor’s Degree in Business Administration or equivalent experience.
•2-5 years’ experience in Business and/or minimum of one year experience in cargo claims preferred.
United Van Lines is the nation’s largest household goods mover and offers customers full-service to do-it-yourself moving options.
The company’s roots extend back to the 1920s in Cleveland, Ohio, when a company called Return Loads Service was created as the moving business began to gradually shift from railroads to the over-the-road transportation of household goods. After delivering goods, movers needed tonnage to haul back to the point of origin in order to make the round-trip profitable for their trucks. Return Loads Service offered a way for movers to share business with each other for mutual benefit.
United Van Lines, with its unique agent ownership structure, was founded in 1947. Regulatory reform in the early 1980s prompted many changes within the moving industry and United moved with them. The company is the only major van line to have retained its original ownership structure throughout its existence.
Even from the early years, United continued to introduce services to better serve its customers. One of these services includes its Premium Moving Service, giving customers the option to move using containers. Benefits include fixed service dates; safe, secure, cost-effective storage solutions; exclusive use of the container and white glove services. Containers are just another way United can offer customers full-service to do-it-yourself moving. Other programs and services introduced include a web-based quoting platform and MyUnited personal online move planners.
As the nation’s leading corporate mover, United also systematically expands its transportation capabilities to meet more of its corporate customers’ needs. In addition to household goods, United transports trade shows and exhibits, specialized commodities, delicate electronic equipment and other types of shipments requiring special handling.
Today, United maintains a nationwide network of 400 affiliated agencies in the United States and additional representatives in Canada. United agents are all independently owned businesses that affiliate with United for the centralized services that the van line and its parent company, UniGroup, provide.
Through the agent network, the company serves nearly every city and small town across America with the best moving and storage services available – from packing the truck to unloading. It has earned the business of more than 400 of the Fortune 500 companies and is a leading General Service Administration (GSA) approved carrier meaning the company assists military members with relocating.
For more information on United Van Lines, visit UnitedVanLines.com